The entire process for Print Materials may take up to 4-5 weeks. After placing your order, our marketing team will create your items within 5 business days. Once completed, your account manager will email you for approval. You’ll have 3 business days to approve the items. If we don’t hear back, we’ll assume they’re approved. After approval, printing and shipping may take 3-5 weeks, depending on the order details. Once ready, your items will be packaged, and your account manager will provide a tracking code.

The design of digital assets will be completed within 1-2 weeks. Once ready, your account manager will email the files for your review and approval. You’ll have 3 business days to approve the items. If we don’t hear back, we’ll assume they’re approved.

Once we receive your order for an email marketing campaign, your account manager will reach out to you for access to your email marketing tool. We will need 1-2 weeks to design and set up the campaign in your tool. Once ready, your account manager will send you a preview link for approval. You’ll have 3 business days to approve the email. If we don’t hear back, we’ll assume it’s approved. 

If you wish Zuppler to send the email campaign from your marketing tool, we would require a written approval over email on the preview link, send date and time, and a minimum of 3 days notice. If your customer list isn’t already imported into your email marketing tool, we will need the list of customers with email addresses in a .CSV file.

Note: The final email design may slightly vary depending on the marketing tool being used to set up the campaign.

If you don’t have access to a marketing tool, we can send the campaign on your behalf from our marketing tool for up to 500 unique customers acquired through Zuppler. This will incur an additional charge for list verification, import and email send.

You can order custom promotional items from the “Build Your Own” category from the menu. While placing your order, select the promotion type, offer(if any) and specify any additional information in the “Special Instructions” box.

If additional details are required to complete your order, your account manager will reach out to you before we proceed. Your custom order includes 3 revisions beyond which you will incur a fee of $50 per hour (minimum one hour). We shall put a hold on your card for the item’s listed price and the final amount will be processed upon project completion. Zuppler reserves the right to adjust pricing based on the scope of revisions, and the charges will be communicated in advance.

The turnaround time for custom orders depends on the project's scope, required revisions, and the availability of necessary details and assets. To expedite the process, we recommend providing all required information and specifics when placing your order, along with prompt feedback and approvals.

Printed promotional items will require an additional 3-5 weeks for printing and shipping depending on the order details. Once ready, your items will be packaged, and your account manager will provide a tracking code.

For any questions regarding your order, please feel free to reach out to your account manager at any time or email us at am@zuppler.com.

The templates shown on this page will be branded to your business. However, certain adjustments won’t result in extra fees or delays, such as:

• Adding or removing a first-time user discount

• Choosing to promote only your website or only your mobile app

Note: The first-time user discount is required on promo cards and cannot be removed.

Absolutely! You can order your marketing materials at any time. However, the sooner you place your order, the sooner you can start promoting your online ordering.

You can order additional or new marketing materials anytime by visiting zuppler.com/shop.

Pre-made template orders do not include revisions unless there was an error on Zuppler’s part. If you need changes, revisions are available at $50 per hour (minimum one hour).

For custom orders, up to 3 revisions are included. Additional revisions will incur a fee of $50 per hour (minimum one hour). Zuppler reserves the right to adjust the pricing based on the scope of the revision which we shall inform you.

Custom orders include up to 3 revisions beyond which, you will incur additional charges. These additional revisions could include but are not limited to:

• Change in design and layout

• Change in content

• Change in graphic or images

• Change in colors

• Change in themes

If you notice a required update after approving the item or after the 3-day approval window, please contact your account manager immediately and cc marketing@zuppler.com. We may be able to notify the printer in time to make the change, but if the item is already in print production, we may not be able to update it. This could result in needing to place a new order.

The standard turnaround time is 3-5 business days for digital assets and up to 5 weeks for print materials. If you need your marketing materials sooner, please contact your account manager as soon as you place your order. Expediting the design, print, and shipping process will incur additional fees.

Yes, you can! Please reach out to your account manager with details about what you need. Your account manager will consult with our marketing team to determine if we can design the requested item. If approved, this will incur a design fee in addition to the product cost and shipping. Please note that not all custom requests can be fulfilled.