Welcome to
Zuppler POS
Onboarding
We're excited to help you go live with your new Zuppler POS and online ordering system! This page outlines everything you need to know about the process and what to expect along the way.
What to Expect: Responsibilities
Client Responsibilities
To help us make your onboarding experience smooth and successful,
we ask that you:
Provide your go-live date as early as possible
We'll use this date to create a detailed project timeline that includes key deadlines for both your team and ours. It outlines what needs to be done, who's responsible, and when—so we stay aligned and hit your go-live goal on time.
Submit all necessary forms and files promptly
Each form is essential for different parts of your setup. Completing these on time keeps your onboarding timeline on track and helps us configure everything accurately the first time. Business Questionnaire gives us the info we need to tailor your configuration, onboarding, and training to your business.
Gives us the info we need to tailor your configuration, onboarding, and training to your business
Required to build and configure your POS menu. You send to (insert email)
Needed to set up your billing so you can start accepting orders.
Attend all scheduled calls and training sessions
These sessions are tailored to help you get set up efficiently and confidently—missing one could delay your go-live.
Unbox all hardware before your POS training session
This allows us to focus on training you how to use the system—not just setting it up. If your POS isn't unboxed and ready to go, we'll need to reschedule the session. If you need help getting things set up, just let us know and we'll gladly walk you through it ahead of time!
Watch our short training videos, especially for the POS setup and
training
Watching these ahead of time gives you a head start, helps the live training move faster, and reduces confusion later.
Focuses on kitchen staff usage—preparing, marking items, and managing orders efficiently.
POS Training Videos
POS Pro Videos | POS Lite Videos
Covers essential POS operations including order placement, payment processing, and report viewing.
Ensure your key team members (especially those using the POS) attend
the POS training session. Ideally, 1–2 team leads who can train the
rest of your staff.
The people using the system every day should be trained directly—this speeds up adoption and reduces errors on day one.
Place test orders prior to going live—both with our team and on your
own
This helps ensure everything is working properly before launch and gives you the confidence to navigate the system without surprises on day one.
Reach out to us anytime with questions
We're here to support you. If something doesn't make sense or you hit a roadblock, don't wait—just reach out. No question is too small.
Zuppler Responsibilities
We promise to:
Be with you every step of the way and act as an extension of your team
Keep you on track to hit your milestone goals
Answer your questions quickly and thoroughly
Communicate consistently and clearly throughout the entire
Configure your menu accurately and review it with you to ensure everything is set up to match
Guide you through Menu & Chef Training so you feel confident managing your menu
Lead you through hands-on POS Training to make sure your team knows exactly how to use the system
Ensure your POS and online ordering system are fully set up, tested, and ready to take orders with minimal challenges